Privacy Policy

Introduction

Welcome to Speedy Cleaning’s Privacy Policy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our cleaning services.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Data We Collect

We collect the following personal data when you fill in our booking or contact form:

• Name
• Email address
• Telephone number
• Postal address

We do not collect any additional categories of personal data, such as financial details or sensitive personal data.

How We Use Your Data

We use your personal data in the following ways:

• To register you as a new customer and fulfill your booking of our cleaning services.
• To contact you regarding your service request or booking.
• To manage our relationship with you, including communication and scheduling.
• To administer and protect our business and this website (including troubleshooting, testing, system maintenance and data security).
• To use analytics to improve our website, services, marketing, customer relationships and experience.

Legal Basis for Processing

Under UK data protection laws (UK GDPR and the Data Protection Act 2018), we process your personal data based on the following legal bases:

• Performance of a contract: Processing necessary for us to provide the cleaning services you have requested.
• Legitimate interests: Processing necessary for our legitimate interests, such as running our website, protecting our business, and marketing improvements.
• Consent: Where we have obtained your explicit consent to process your personal data for specific purposes.

Data Sharing

We may share your personal data with the following parties for the purposes described:

• Service providers who assist in operating our website, booking system or IT infrastructure.
• Professional advisers including lawyers, auditors and insurers.
• Regulators or authorities (e.g., the ICO) who may require us to report processing activities.

All third-party service providers must treat your personal data in accordance with the law and our instructions. We do not permit them to use your data for their own purposes.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes stated above and as required by law. Once we no longer need to keep your data, we will securely delete or anonymise it.

Your Rights

Under UK data protection laws, you have the following rights in relation to your personal data:

• Right of access – You can request copies of your personal data.
• Right to rectification – You can ask us to correct inaccurate or incomplete data.
• Right to erasure – You can ask us to delete your data in certain circumstances.
• Right to restrict processing – You can ask us to limit how we process your data.
• Right to object – You can object to our processing of your data in certain cases.
• Right to data portability – You can request your data be transferred to another organisation in certain circumstances.

You are not required to pay any fee for exercising these rights. We will respond to your request within one month.

If you wish to exercise any of these rights, contact us at privacy@speedycleaning.co.uk.

Cookies

Our website uses cookies to distinguish you from other users and enhance your experience. For detailed information, please read our Cookie Policy.

We use the following types of cookies:

• Strictly necessary cookies: required for the operation of our website.
• Analytical/performance cookies: allow us to count visitors and analyse how users navigate our site.
• Functionality cookies: remember your preferences and settings.
• Targeting cookies: track your visit to deliver relevant advertising.

You can set your browser to refuse cookies. Note: some parts of this website may not function properly if you do so.

Policy Changes

We may update this Privacy Policy from time to time. Any changes will be indicated by an updated “Last updated” date. The new version will take effect as soon as it is accessible.

We encourage you to review this Policy frequently to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us in the following ways: