Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern the supply of cleaning services by Speedy Cleaning (registered in England & Wales: 12345678) to domestic and commercial customers in the United Kingdom. By booking or permitting our staff to provide cleaning services you agree to these Terms.

Definitions

• "We/Us/Our" — Speedy Cleaning.
• "You/Customer" — the person or business who requests or receives services.
• "Services" — cleaning services (domestic or commercial) agreed in the booking or quote.
• "Site" — the property where Services are to be carried out.
• "Booking" — an accepted order or confirmed appointment for Services.

Scope of Services

We provide cleaning services to domestic households and commercial premises. The exact scope (areas, duration, special treatments, materials used and exclusions) will be set out in the booking confirmation or quote.

We will not normally move heavy or fragile items unless previously agreed. Any additional work or materials required beyond the agreed scope may incur extra charges and will be agreed with you before proceeding.

Bookings & Appointments

• How to book: Bookings can be made via telephone, email, or our contact form on the website.
• Confirmation: A booking is confirmed when we send a confirmation (email/phone) specifying date, time, scope and price estimate.
• Changes: If you need to change an appointment, please contact us as soon as possible. We will try to accommodate changes subject to availability.
• Arrival window: We may provide an arrival window rather than an exact minute. Our staff will contact you if running significantly early or late.

Payments

No online payments are taken: We do not accept online payments via this website. Payment is taken offline by one of the following methods where agreed at time of booking:

• Cash on completion (ensure a safe, legal method of payment is available at the Site).
• Invoice with agreed payment terms (usually 7–30 days from invoice date).
• Bank transfer (details provided on the invoice).
• Card payment on-site where the operative has a card terminal (subject to prior agreement).

Estimates & final charges: Estimates given are based on the information available at time of quote. We reserve the right to amend the final charge if the actual scope differs materially (e.g., additional cleaning required, hazardous conditions, large pet damage).

Late payment: Unpaid invoices may be subject to interest and collection costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

Cancellations & Refunds

• By you: If you cancel more than 48 hours before the appointment, no cancellation charge will apply. For cancellations inside 48 hours, we may charge a reasonable cancellation fee to cover lost time and/or travel costs.
• By us: We may need to cancel or reschedule due to staff illness, extreme weather or other unforeseen events. We will notify you as soon as possible and offer an alternative appointment or a full refund for any pre-paid amounts.
• Refunds: If you are dissatisfied with the service, please contact us (see Contact section). We will investigate and, if appropriate, offer a re-clean or a refund in line with these Terms and applicable consumer protection rules.

Access to Property & Safety

• Access: You must provide safe access for our staff at the agreed time, including parking if required. If our team cannot safely access the Site, we may reschedule and charge a cancellation fee.
• Keys & Alarm Systems: If you provide keys or alarm codes, you accept responsibility for any loss or damage arising from incorrect instructions. We will return keys promptly after the service.
• Health & Safety: You must inform us of any hazards (dangerous animals, substances, or structural issues). We reserve the right to stop work if an unsafe condition exists and will discuss next steps with you.

Liability & Insurance

We maintain public liability insurance for our operations. Subject to that insurance and applicable law, our liability to you for any loss or damage arising from our negligence is limited to a reasonable sum related to the value of the service (and in any event will not exceed the limits of our insurance cover).

We are not liable for:

• Pre-existing damage or stains that are not reasonably removable;
• Loss or damage where you have not followed our pre-service instructions (for example, failing to remove valuables);
• Indirect or consequential losses (such as loss of business) except where required by law.

If you believe damage has occurred, you must notify us within 48 hours of the service so we can investigate and, where appropriate, rectify the issue.

Customer Responsibilities

• Remove fragile, valuable and high-risk items from the work area before the appointment.
• Provide accurate information at booking — including any allergies, pets, or special requirements.
• Ensure payment is made in the agreed way and within agreed terms if invoiced.
• Comply with reasonable requests from our staff to maintain safety and service quality.

Data & Privacy

We collect only the personal data necessary to supply the service: name, email address, telephone number and postal address. We handle your data in accordance with our Privacy Policy and UK data protection law (UK GDPR & Data Protection Act 2018).

By providing your details you consent to us using them to provide the Services, contact you about bookings and send important communications. For full information about how we store and protect your data and your rights, see our Privacy Policy.

Complaints

If you have a complaint please contact us promptly so we can resolve it:

If we cannot resolve your complaint to your satisfaction you may refer the matter to the Information Commissioner's Office (ICO) in respect of data matters, or otherwise seek advice from Citizens Advice or pursue other legal remedies available to you.

Changes to these Terms

We may update these Terms from time to time. We will publish the updated Terms on this page with an updated "Last updated" date. Continued use of our services after the changes indicates your acceptance of the new Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising out of these Terms, except where you are a consumer in which case you may bring proceedings in your local county court.

Contact Us

For bookings, queries or support, please use the contact section on our site:

• Contact form & booking
• Email: info@speedycleaning.co.uk
• Phone: 0800 0786 555
• Registered in England & Wales: 12345678